Resolved -
Update:
The performance degradation affecting the chat feature of rooms has been fully resolved as of 4:00 PM Central. All services are now operating normally.
We will continue monitoring system performance to ensure stability. If you experience any lingering slowdowns, please contact support through support@apptegy.com or the internal chat tool
We appreciate your patience and apologize for any inconvenience this may have caused.
✅ Stay Updated: Visit status.apptegy.com for future service updates.
Apr 15, 16:05 CDT
Identified -
Update: We have identified the cause of the degraded performance affecting the chat feature of rooms.
Our team is actively working on mitigation efforts to restore full performance. Users may continue to experience failures related to using the chat feature, including failure to load threads, or failure to create threads.
⏳ Next Update: We will provide another update by 5 PM Central or sooner if we have significant progress.
Thank you for your patience while we work to resolve this issue!
Apr 15, 15:53 CDT
Update -
We are continuing to investigate this issue. Users may continue to experience failures related to using the chat feature, including failure to load threads, or failure to create threads.
Apr 15, 15:26 CDT
Investigating -
What’s Happening?
We are currently seeing degraded performance in the chat feature of Rooms. Users may experience slower than normal response times or intermittent failures when using the chat tool. Users may not be able to load threads and may not be able to create threads.
Our team is currently triaging the issue and working on mitigation efforts.. Other services remain unaffected.
Next Steps:
We will provide another update by 4 PM Central or sooner if the situation changes.
✅ Stay Updated: Follow real-time updates at status.apptegy.com.
Thank you for your patience!
Apr 15, 14:45 CDT