Monitoring - We have contacted the relevant internet service providers exhibiting this issue in order to share our findings. We are now awaiting confirmation that they are taking the actions necessary to resolve the DNS resolution errors.
Apr 17, 2026 - 11:29 CDT
Investigating - We are currently investigating an issue where some users are unable to access documents. Our initial findings indicate that this is isolated to specific regional internet service providers. The issue appears to be related to the provider's default DNS servers failing to resolve some AWS content. We will follow up with additional information as it becomes available.
Apr 17, 2026 - 10:21 CDT
Rooms
Operational
90 days ago
99.99
% uptime
Today
Media/CMS
Operational
90 days ago
99.97
% uptime
Today
Client Websites
Operational
90 days ago
100.0
% uptime
Today
Alerts
Operational
90 days ago
100.0
% uptime
Today
Engage
Operational
90 days ago
100.0
% uptime
Today
Attendance Pro
Operational
90 days ago
100.0
% uptime
Today
AlwaysOn
Operational
90 days ago
100.0
% uptime
Today
Other Services
Degraded Performance
90 days ago
100.0
% uptime
Today
Third Party Services
Operational
90 days ago
99.0
% uptime
Today
Canada
Operational
90 days ago
100.0
% uptime
Today
Media/CMS
Operational
90 days ago
100.0
% uptime
Today
Client Websites
Operational
90 days ago
100.0
% uptime
Today
Alerts
Operational
90 days ago
100.0
% uptime
Today
Other Services
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 20, 2026
No incidents reported today.
Apr 19, 2026
No incidents reported.
Apr 18, 2026
No incidents reported.
Apr 17, 2026
Unresolved incident: Documents are inaccessible for some regional ISP users.
Resolved -
After monitoring the situation overnight, we have not received any additional reports.
Apr 11, 12:28 CDT
Monitoring -
Our team has deployed the necessary changes and the login issue should now be resolved. Users that are still unable to login should refresh their browser. We will continue to monitor systems throughout the weekend.
Apr 10, 16:15 CDT
Update -
Our team is continuing to work on deployment in order to fully address this issue. We will follow up with additional information by 3:30 pm CDT.
Apr 10, 14:34 CDT
Identified -
Our team has identified another change that needs to be deployed in order to fully address this issue. We will follow up with additional information by 2:30 pm CDT.
Apr 10, 13:15 CDT
Monitoring -
Our team has completed deploying required changes, the login issue should now be resolved. Users that are still unable to login should attempt to refresh their browser.
We will continue monitor the performance of user login throughout the rest of the day.
Apr 10, 11:02 CDT
Identified -
Our team has identified the issue affecting user login. We are currently preparing to deploy changes and we will follow up with additional information by 11am CDT.
Users that are unable to login should be able to resolve the issue by clearing their browser cache using the instructions below:
Investigating -
Our team has identified an issue where some users are unable to log in. We are investigating the root cause and will follow up with additional information by 10am CDT.
Apr 10, 09:10 CDT