Monitoring - We have contacted the relevant internet service providers exhibiting this issue in order to share our findings. We are now awaiting confirmation that they are taking the actions necessary to resolve the DNS resolution errors.
Apr 17, 2026 - 11:29 CDT
Investigating - We are currently investigating an issue where some users are unable to access documents. Our initial findings indicate that this is isolated to specific regional internet service providers. The issue appears to be related to the provider's default DNS servers failing to resolve some AWS content. We will follow up with additional information as it becomes available.
Apr 17, 2026 - 10:21 CDT
Rooms
Operational
90 days ago
99.99
% uptime
Today
Media/CMS
Operational
90 days ago
99.97
% uptime
Today
Client Websites
Operational
90 days ago
100.0
% uptime
Today
Alerts
Operational
90 days ago
100.0
% uptime
Today
Engage
Operational
90 days ago
100.0
% uptime
Today
Attendance Pro
Operational
90 days ago
100.0
% uptime
Today
AlwaysOn
Operational
90 days ago
100.0
% uptime
Today
Other Services
Degraded Performance
90 days ago
100.0
% uptime
Today
Third Party Services
Operational
90 days ago
99.0
% uptime
Today
Canada
Operational
90 days ago
100.0
% uptime
Today
Media/CMS
Operational
90 days ago
100.0
% uptime
Today
Client Websites
Operational
90 days ago
100.0
% uptime
Today
Alerts
Operational
90 days ago
100.0
% uptime
Today
Other Services
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We have deployed a fix and have confirmed that previously inaccessible Documents are now working as expected. We have also verified that Documents can be reliably edited and remain accessible after changes are made.
Apr 28, 09:20 CDT
Investigating -
We are investigating reports that some Documents are not available, both within the Media section and on public websites. Some document links are not resolving as expected, and some documents aren't able to be edited. We expect to have a resolution within the next hour.
Apr 28, 08:59 CDT
Resolved -
We have completed our investigation into the duplicate Alerts sent between 4:15 PM and 4:45 PM CDT on April 20, 2026. A deployment unexpectedly restarted a small number of previously queued jobs, resulting in Alerts originally intended for April 15th to be sent on April 20th. We have implemented updated expiration rules that will prevent this from occurring again in the future.
Apr 21, 09:43 CDT
Investigating -
We are investigating reports of duplicate Alerts sent between 4:15 PM and 4:45 PM CDT today (April 20th) that appear to be repeats of Alerts originally sent on April 15th. We will follow up with additional information as it becomes available.
Apr 20, 18:01 CDT
Apr 20, 2026
Apr 19, 2026
No incidents reported.
Apr 18, 2026
No incidents reported.
Apr 17, 2026
Unresolved incident: Documents are inaccessible for some regional ISP users.
Resolved -
On the evening of April 15th, 2026 between 5:30 PM and 8:00 PM CDT, we observed instances where Alerts were delayed and a small number of Alerts were not successfully generated. In some cases, Alerts appeared as "Published" in Analytics but did not reach recipients. Our engineering team identified the root cause and implemented the necessary changes to address this issue.
Apr 15, 17:30 CDT