Resolved -
US Cellular alert delivery rates have returned to normal operation.
Feb 24, 11:37 CST
Update -
An investigation by our carrier partner found that US Cellular was incorrectly processing incoming messages, resulting in a decreased Alert success rate. This issue has been addressed by US Cellular as of 3pm CST. We expect that Alert delivery to US Cellular recipients has returned to normal, however we will continue to monitor Alert delivery rates.
Feb 23, 22:07 CST
Monitoring -
An investigation by our carrier partner found that US Cellular was incorrectly processing incoming messages, resulting in a decreased Alert success rate. This issue has been addressed by US Cellular as of 3pm CST. We expect that Alert delivery to US Cellular recipients has returned to normal, however we will continue to monitor Alert delivery rates.
Feb 23, 16:31 CST
Identified -
Our carrier partner has identified a recent increase in failed deliveries at the operator. They have opened an investigation with US Cellular in order to determine a root cause.
Feb 20, 16:46 CST
Investigating -
US Cellular is currently experiencing service outages in North America. The following Apptegy services could be impacted:
- Alerts (both SMS and Calls) sent to US Cellular users may be delayed
- Analytics for Alerts sent to US Cellular may take longer to populate
- Guardians attempting to login via 2FA may not be able to receive codes if their cellular service is provided by US Cellular
Feb 19, 13:53 CST